FAQs

For your peace of mind we have compiled the following list of common queries that may occur when ordering your personalised wedding stationery.

We are open Monday to Friday 9am – 5pm, but please contact us at any time via the contact form. We usually get back to you the same day, but at least by the next working day (Mon-Fri).

Unfortunately we can’t personalise the samples. When you order your chosen sample pack you will be sent a generic pre-printed pack which contains an invite set (invite, rsvp & guest info), table number and place card, these will give you a good idea of card, envelope and print quality. One sample cost of £3.50 will be refunded against a full stationery order over £100.

The ordering process from start to finish usually takes between 14 to 21 days. Therefore, we advise you to order your invitations four to six months before your wedding day. If you then wish to order on the day products from us (menus, table number, place cards, table plan) these should be ordered approx two months before.

For most personalised printed items there is a minimum order of 25; for table numbers the minimum quantity is 10, for table plans and bridesmaid cards the minimum quantity is 1. The minimum quantity for each item is listed on each page. If you need fewer than 25 invites please get in touch as we may be able to help and we can give you a quote.

Remember to add up your invitations per couple/family, rather than per guest. We advise ordering a few extra invitations at the time of initial ordering, just in case of mistakes or if you need to invite other guests at the last minute. This works out much cheaper than having to order the minimum quantity again.

Please enter the text you require for all stationery in an email, or as a separate Word or Pages document. Please send us your names, or who is hosting (ie you or your parents, or both) date of your wedding, location, time of the wedding, after the ceremony details and RSVP details. We can word it for you if you prefer, or you can send the exact wording you would like. The wording doesn’t have to be in the same format as the samples, it can be changed to suit your own requirements.

You can cancel your order for a full refund within 12 hours of ordering if proofing hasn’t commenced within this time. If proofing has commenced, or it’s after 12 hours and you wish to change your mind then we can refund 50% of your total order to cover costs.

Yes, we can provide all wedding stationery in other languages, please contact us via our contact form to discuss.

Delivery to all of the UK is free for all items (this includes NI, Scottish Isles, Scottish Highlands and Isle of Man) . If you live  on Guernsey, Jersey (Channel Islands) or Gibraltar please contact us for a P&P quotation. This will be charged at cost. We can also post to the Republic of Ireland, again please contact us for a quote.

tropical wedding invitations