Terms and Conditions
The term Polkadot Daisy or ‘us’ or ‘we’ refers to the owner of the website, Denise Barnes-Rolf, 19 Hillside Avenue, Strood, Kent ME2 3DB. The term ‘you’ refers to the user or viewer of our website.
Use of website
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
We retain the right over the artwork of all of our samples and these must not be copied or replicated in any way. The samples we provide are often stock we currently hold and so will not be personalised.
Colour shades of samples may vary slightly from personalised orders.
Please note that due to the vast combination of card stock, colours and designs available we may not always be able to provide a sample in the exact combination desired. Should this occur we will provide you with a sample of the card requested along with the design requested and a printed colour chart.
The customer is responsible for checking their proofs in particular ensuring that the colours, layout, wording, spelling and grammar are to expectations. Whilst we will do our upmost to ensure these are to the highest standard, once proofs are signed off by the customer, we cannot take responsibility for any errors missed and may need to charge for any re-prints if necessary unless errors have been made by us. It is the customer’s responsibility to ensure that the right number of prints are ordered. We reserve the right to charge for further amendments to designs once proofs have been signed-off by the customer.
Whilst every effort is made to ensure colours are consistent on our products, colours on the final product may not be an exact match to proofs and/or samples. We do not hold liability for defects that are beyond our control. Please note that colour in print may look different to digital proofs.
It is the customer’s responsibility to ensure that the order is correct. We retain the right to reject orders at any point during the order process. Alterations to orders may be made at our discretion after proofs have been signed-off with a cost incurred for the customer. It is the customer’s responsibility to notify us of any alterations to orders as soon as possible. The customer must pay for orders in full before the final product is released for delivery.
Payment for goods may be made by PayPal, or by direct bank transfer into our account. Details are given at the checkout stage.
Cancellation of orders may only be made within 12 hours of ordering. After that time, design will have started and may have been sent to print which will incur a cost.
Returns & cancellation policy
Personalised goods cannot be returned and are an exception to the Distance Selling Directive (EU Law). As the majority of your order will contain personalisation and/or customisation if you wish to cancel your order you must notify us immediately. Depending on the stage of the design process will unlikely be able to offer you a full refund but will do our best to refund you with appropriate compensation to us for any time or materials used.
Non personalised items can be returned within 7 days of receipt with full reimbursement except for postage and packaging but must be returned in the original or suitable packaging so as to avoid damage and sent special delivery.
Protection of intellectual property
All our logos, web-site design and artwork remain the property of Polkadot Daisy and may not be used without the permission of Polkadot Daisy. We reserve the right to use any customer designs on our web-site or in any marketing literature as we see fit.
Personalised orders are usually dispatched within 3 weeks from approval of the design. UK orders will be sent via Royal Mail 2nd class Special Delivery. A signature will be needed on receipt. You will receive an email when your order has been dispatched.
Samples orders are sent by 1st class post and should be received within 48 hours of dispatch.
We cannot take responsibility for any delays to orders after they have been dispatched. Goods must be checked on delivery for any damage and if any goods are not in a satisfactory condition you must notify us in writing within 10 working days. The customer must endeavour to notify Polkadot Daisy as soon as possible if goods are not received.
We do not accept international orders at the present time.
We reserve the right to cancel any discounts offered either directly or through discount codes. We reserve the right make any alterations to our prices as a result of increased production costs, a pricing error on our web-site or any error in marketing literature, without prior notice.
We will endeavour to ensure that final products comply with the description on our website or marketing materials as closely as possible. We will ensure as far as possible that goods sent are free from defects or damage.
You must ensure that any images you wish us to use for any designs must not infringe on any copyright
Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.